How to resolve issues to log into the UNGM account? – UNGM Help Center

Could not find a UNGM account associated with this email

When logging into their UNGM account, users may experience the following error message 'We could not find a UNGM account associated with this email'.

This error message informs that the provided email address might be incorrect or not recognized by UNGM.

To resolve this login issue, please follow these steps:

1. Look for typos

Ensure that the email address and password do not contain any typos and that no space was added before or after the email address.

If the issue is not solved after completing step 1., move to step 2.

2. Clear cookies in the browser

Consider deleting existing cookies and clearing the cache in the internet browser. Also, users are recommended to use the latest version of Google Chrome.

If the issue is not solved after completing step 2., move to step 3.

3. Contact UNGM

The login issue may be related to the account's email address. Either the provided email is incorrect, or there is no UNGM account registered with this email address. In either case, users are advised to contact UNGM using the contact form in the Help Centre.

Password is incorrect

When logging into their UNGM account, users may also experience the following error message: 'The password is incorrect, please try again. Please note that if the login fails five times, you will be required to wait five minutes before trying again'.

This error message informs that the provided password is incorrect.

To resolve this login issue, please follow these steps:

1. Reset the password

The login issue may be related to the password. Try to reset the password by following the instructions given in the: How to reset or change the account's password as a Trade Promotion Organization? article.