To troubleshoot issues when responding to calls from the International Labour Organization (ILO), Individual Consultants (ICs) should follow these steps:
1. Ensure the account is active and configured according to the following requirements:
Confirm the account is registered as an Individual Consultant.
Under the Type section, ensure Individual Consultant is selected.
In step four of the registration process, select only J - Services. Do not select goods.
Verify that the submission status shows as Registered with the ILO.
For more information, read the: How do individual consultants resolve registration issues when not registered with ILO? article.
2. Once registration is confirmed, procurement opportunities become accessible.
If the Express Interest button on the ILO call is blue and active, this is the correct behavior.
If the Express Interest button is greyed out:
Re-verify the registration criteria listed in section 1.
- If the issue persists despite correct settings, hover over the button to see why it is unresponsive.
Contact UNGM support for technical assistance.
For more information, read the: How to solve issues to express interest in a procurement opportunity? article.
3. Once the Express Interest button has been clicked and the ILO Jaggaer portal has been accessed, any issues encountered must be addressed directly with Jaggaer support. This includes issues such as:
Problems downloading documents.
Issues uploading a proposal.
Technical system errors on the Jaggaer portal.
Clarifications about the tender content itself, etc.
Contact information for Jaggaer Helpdesk
For additional information and assistance, contact the Jaggaer helpdesk at the following phone numbers:
France: +33 146 09 56 72
Italy: +39 02 12 41 21 302
Spain: +34 917 870 226
United States: +1 877 528 2947
United Kingdom: 0800 069 8630
Additional phone numbers can be found at this link: Jaggaer phone numbers
You can also fill out a support form and a member of the Jaggaer team will be in touch: Submit supplier support request
Please note: Jaggaer Supplier Support (via the helpdesk above) may take up to 5 business days for email inquiries, so ensure you observe sufficient lead time for your submission.